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About this website

This website provides useful information and practical advice for victims and survivors of crime, and their families. You can use it to find help, regardless of when the crime happened, or whether or not you reported it to the police.

Who we are

The Greater Manchester Victims' Services website has been put together by Mayor of Greater Manchester Andy Burnham, along with partner agencies.

Deputy Mayor for Policing and Crime Beverley Hughes is responsible for commissioning victims' services in Greater Manchester. We want to make it easier for victims of crime to get the help they need, regardless of when the crime took place, or if it was reported to police.

Working together, we want to radically transform and improve the way victims' services are delivered in Greater Manchester, putting victims and survivors of crime at the heart of everything we do, including service design and delivery.

The partner agencies involved in this work include:

  • Mayor of Greater Manchester Andy Burnham
  • Greater Manchester Police
  • Public Service Reform Team
  • Victim support services
  • Greater Manchester’s local criminal justice board
  • Representatives from NHS England, Public Health and clinical commissioning groups
  • Local councils and community safety partnerships
  • Police and Crime Panel
  • Representatives from voluntary community and social enterprise services
  • Children’s services and education boards
  • Crown Prosecution Service
  • Her Majesty's Courts and Tribunals Service
  • National Probation Service
  • Greater Manchester Fire and Rescue Service

Finding out what victims need

One of the pieces of work we're doing is an assessment of victims' needs in Greater Manchester. We're looking at information brought together by local authorities, police, partner agencies and existing research, to learn more about victims and their needs and experiences in Greater Manchester. This piece of work is not meant to present us with all the answers, but it will help us start asking the right questions.

Key learning points so far include:

  • difficulties in 'defining' victims
  • the need to improve data availability and quality, and the sharing of information between partner agencies
  • the importance of improving trust and confidence with victims by communicating better with them
  • the need for improvements to service availability and access

We're also starting to research the following priority issues:

  • Black and Minority Ethnic (BME) victim services
  • Emerging threats
  • Business crime
  • Substance misuse
  • Young victims
  • Hate crime reporting centres
  • High-risk domestic abuse panels
  • Benchmarking and best practice
  • Victim satisfaction
  • Practical and advocacy support for victims

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