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Greater Manchester Crime Support Line

Greater Manchester Crime Support Line - 0808 1968416

The Greater Manchester Crime Support Line has been launched to offer support to victims of crime who may have concerns about how their crime has been recorded by Greater Manchester Police, or would like support to help them cope and recover.

The service is independent of the police and is being delivered by Victim Support on behalf of Greater Manchester Combined Authority (GMCA).

Why has it been set up?

This temporary support line is for anyone who has been a victim of crime in Greater Manchester and who would like to share their experience with someone independent, in a supportive environment.

It has been set up in response to issues with crime recording within Greater Manchester Police, and concerns that victims of crime have not received the support they need to help them cope and recover.

As well as offering support to victims of crime via existing services, the dedicated line will also offer advocacy to victims of crime who wish to make a formal complaint, report a crime if it has not been recorded in the past as it should have been, or raise any associated issues or concerns.

Who should call?

You should call the Greater Manchester Crime Support Line if:

  • You have previously reported a crime to GMP but were not referred to support services to help you cope and recover.
  • You wish to make a formal complaint or raise any concerns or issues about how your crime report was dealt with.
  • You want to report a crime if it has not been recorded in the past as it should have been.

If you want to report a crime that has taken place within the last month, you should contact Greater Manchester Police directly by calling 101 or report online at gmp.police.uk. If you, or someone else is in immediate danger always dial 999.

You can also contact GMP directly if you want to make a complaint, request an update on an existing crime, or submit a new crime report. Visit gmp.police.uk (external link).

Opening hours

The support line launched on Monday 21 December 2020 and is a freephone number.

Over the Christmas period, the support line will be open:

  • Monday 21 December: 9am-7pm
  • Tuesday 22 December: 9am-7pm
  • Wednesday 23 December: 9am-7pm
  • Christmas Eve: 9am-2pm
  • Christmas Day: CLOSED
  • Boxing Day: CLOSED
  • Monday 28 December: CLOSED
  • Tuesday 29 December: 9am-5pm
  • Wednesday 30 December: 9am-5pm
  • New Year’s Eve: 9am-2pm
  • New Year’s Day: CLOSED

Normal opening hours (9am-7pm Monday to Friday, 9am-5pm Saturday) resume Monday 4 January

There is a voicemail facility to take out of hours messages.

If you need urgent support outside of these hours, please call the national Victim Support helpline on 08 08 16 89 111 or via Live Chat online at victimsupport.org.uk

Monitoring

The new support line will be monitored on a daily basis to assess the impact on the delivery of victim support services, the effectiveness of the processes and any emerging themes or issues and assess the demand on the service.

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