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What to expect when you contact our helpline

Helpline: 0161 200 1950*

If you’ve been a victim of any crime, or have been affected by crime committed against someone you know, our specialist advisers can help you find the strength to deal with what you’ve been through.

Our services are free and available to everyone, regardless of whether or not the crime has been reported or when it happened.

Calling our helpline

Our helpline is available to take your calls:

  • Monday to Friday - 8am to 8pm
  • Saturday - 9am to 5pm

* Calls are charged at local rate. Call-back and language services are available. The support line is closed on Sundays and bank holidays.

Request a callback

If you prefer, you can request a callback and one of our advisers will get back in touch with you within 48 hours. (During bank holiday periods we may take slightly longer than 48 hours to get back to you.)

Our independent telephone support line and request a callback service is operated by Victim Support, a registered charity.

Live Chat - online support

In Greater Manchester, our telephone support line for victims is operated by Victim Support.

They also operate a live chat facility so you can speak to them online in real time.

What happens next

First we talk to you about your situation and find out what your needs are. We can do this over the phone.

Depending on what is right for you, we can then either meet with you face-to-face or continue to support and advise you over the phone. If needed, we can also signpost you to another agency more suited to delivering the specific help and support you need.

We can:

  • provide emotional support to help you cope and recover from your experience
  • give you information and practical advice
  • act on your behalf (advocacy) when dealing with police, housing or other agencies

If you choose to receive face-to-face emotional support from us, we can do this at your home, at one of our local branches, or in an outreach centre near you.

If more specific support or counselling is needed, we can refer you to a local service provider.

Contacting us on someone else’s behalf

If you are worried about a victim of crime or acting on someone else’s behalf, please do get in touch. We can explain more about what we do and advise on next steps. However we would not be able to put any support in place without first speaking directly to the person in need of help.

Feedback or complaints

The helpline is currently operated by Victim Support who have been commissioned by Mayor of Greater Manchester Andy Burnham to provide this service.

If you have any feedback - good or bad! - about the service you have received from our helpline, please email

Your feedback will help us improve services for other victims and survivors of crime in the future.

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